Shipping & Payments
HOW LONG DOES IT TAKES TO PROCESS AN ORDER?
Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren't perfect.
WHAT ABOUT SHIPPING?
We ship COVAL Displays both domestically and worldwide; simply enter your address during checkout and choose your shipping method.
SHIPPING OPTIONS
We use Australia Post standard parcel delivery and Express Post for shipping across Australia and Australia Post International standard parcel for shipping worldwide.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. For Australian deliveries the email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don't stress if it doesn't work immediately - it often takes up to 48 hours for it to be searchable in the system.
HOW LONG DOES SHIPPING TAKE?
In Australia we use Australia Post eParcel to get your goods to you. Once your order has left our warehouse, standard delivery can take up to 14 business days. Express shipping usually takes up to 2 business days to be delivered. Please note due to COVID-19 some delivery timeframes may be impacted.
International estimated delivery timeframe is up to 30 business days.
Express shipping is unavailable for international customers due to the economical reason.
DO YOU DELIVER OUTSIDE OF AUSTRALIA?
Yes! We deliver worldwide
WHAT'S THE DEAL WITH INTERNATIONAL TAXES AND FEES?
Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.
PAYMENT OPTIONS
We accept most common debit/credit cards such as Visa, Master, AMEX, JCB, and Union Pay, as well as PayPal payment.