Returns Policy

Online Returns

We accept returns up to 3 days after receipt of goods, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at displayexcellence@covaldisplays.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

When packing the items for return delivery please make sure they in a safe and protected boxes to avoid damaged upon shipment. If the instructions are not followed you could have your return denied and have item(s) sent back to you.

If you have any further questions, please don't hesitate to contact us at displayexcellence@covaldisplays.com.au

 

How to lodge a return

Please contact us displayexcellence@covaldisplays.com.au within 3 days of the receipt of goods.

You will need your order number found in order confirmation email to proceed.

 

Exchanges

To simplify our return process, we no longer offer exchanges on items purchased, we only provide a full refund on the item(s) being returned. You can then re-order the correct item or color online at anytime. Please note the original shipping costs are non-refundable, unless we have made an error or incorrect delivery.

Once the return is received by our team please allow 3-5 days for the refund to be processed.

 

Incorrect Deliveries

If the item is different from described by the website or incorrectly received - we'll will provide a full refund and all shipping or handling costs incurred.

 

REFUNDS: All refunds are made to the same method of payment used to purchase the goods and for the same value they were purchased.